Company has its Branch Offices at India's Metro cities like Mumbai, Delhi, Kolkata & Bangluru with well equipped team of engineers & necessary spares to look after the pre-sales activities who are attending the enquiries of the area, promoting the products, exploring the new business and taking care of customers requirement of the respective region by providing complete guidance after detailed study of the customer's application so as to suit the requirement of customers satisfactorily about their exact need of the machines along with necessary ancillaries.
For after Sales Services, Company has Customer Care Department with a expert team of service engineers who are closely looking after the requirement of the customers, need of the warned out spare parts, attending the service calls, complaints and providing satisfactory services round the clock to all our customers with the help of the branch offices. Customer Care Department is also looking after commissioning and installation of the machines at customer's site.
Company offers training to the customer's personnel at Vadodara works during assembly and testing stage of the ordered machines for smooth operation of the machines at customer's plant.
In specific cases, on request for extensive training of customer's personnel at their premises can also be arranged.
Our technical team is Eveready to assist customers call over phone, fax or e-mail on any problems related to the machine operation or maintenance point of view.
Our customer support Department Head regularly visits the customer-sites for routine check up of the machine performance and advise customer suitably to carry out preventive measures to avoid break-downs.
A special expert team of service engineers is always ready to proceed to any location in India and world over.